Eco Turkey Travel Booking Conditions
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
1)Your Holiday Contract:
When you make a booking you guarantee that you have the authority to accept and do accept the terms of these booking conditions on behalf of your party. Your contract is with Eco Turkey Ltd. ATOL Number 10306 and Company Registration Number 07075911.
2) Deposit and payments:
When you make your holiday booking you must pay a deposit of 30% (40% per person for tailor-made holidays) The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements and retain your deposit. For flight bookings full amount should be paid in advance. There is a charge of 3 % and also an admin fee for credit card payment.
3) Your Holiday Price:
We reserve the right to alter the prices of any of the holidays shown in our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. The price of your travel arrangements was calculated using exchange rates quoted in the “Financial Times Guide to World Currencies” on 1st July 2010 in relation to the following currencies: Euro 1.22, US Dollar 1.60, Turkish Lira (YTL) 2.51.
If the price changes before the balance of payment after you have booked. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, you will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Payment by Credit Cards is acceptable subject to a 2% or 3% surcharge depends on Credit Card Copmany. Please note that receipts for cheques will not be issued until five working days have elapsed to allow for cheque clearance times.
4) If You Change Your Booking:
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 per person. Please note that if any such changes incur costs which exceed this amount, these charges will be passed on to you. You should be aware that such charges may increase significantly as you get closer to your departure date so it is best to contact us as soon as possible
If the number of people on a booking changes, the holiday price will be recalculated on the basis of the amended party size the holiday costs will be recalculated on the basis of the amended party size and you will need to pay any difference in the holiday price.
Some travel arrangements (e.g. contracted charter airlines flight tickets or flight tickets purchased from certain airlines and certain hotel bookings) may not be refundable or transferable after a reservation has been made. An alteration request may incur a cancellation charge of up to 100% of that particular part of the holiday arrangement.
With a reissue of flight tickets, you may change your ticket to a ticket of the same class or an upper class. In this case, the price differences and admin fee that may occur will be charged to you. Ticket changes requiring a refund are not available. Please get in contact with our sales Office in such situations.
5) If You Cancel Your Holiday:
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 7. Please note that any costs, such as event entry fees which have been prepaid, may not be repaid in the event of cancellation.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
6) If We Change, Cancel or not Provide Your Holiday:
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements, for example, if the minimum number of clients required for a particular travel arrangement is not reached by the balance due date. Please note we are not responsible with your flight and will not refund your flight fare if we can not provide your holiday. However, we will not cancel your travel arrangements less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause. In accordance with EU Regulation 2111/2005
If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
IF WE MAKE A MAJOR CHANGE TO YOUR HOLIDAY:
Period before departure within which notice of a major change is notified to you/Amount you will receive from us
More than 84 days Nil
84 – 57 days £10
56 – 29 days £10
28 – 15 days £10
Less than 15 days £25
IF WE CANCEL YOUR HOLIDAY:
Period before departure within which notice of Cancellation is notified to you/Amount you will receive from us
More than 84 days Deposit Only
84 – 57 days £10 + monies paid
56 – 29 days £10 + monies paid
28 – 15 days £10 + monies paid
Less than 15 days £25 + monies paid
IF YOU CANCEL YOUR HOLIDAY:
Period before departure within which notice of Cancellation is received by us/Amount of cancellation charge
£ 25 Administration fee for any cancellation
Cancellation charge (minimum £50)
More than 84 days %40 of total payment or higher when any non-refundable costs are included
84 – 57 days 50% of holiday cost or higher when any non-refundable costs are included
56 – 29 days 70% of holiday cost or higher when any non-refundable costs are included
28 – 15 days 90% of holiday cost or higher when any non-refundable costs are included
Less than 15 days 100% of holiday cost
Force Majeure This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute (for example, the disruption or closure of airports or other transport systems), terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions. In the unlikely event of the cancellation/postponement of the sporting events for whatsoever reason, Sports Tours International cannot be held responsible in any way for any monetary loss, inconvenience or any other circumstances, including non-refundable events fees.
7) If You Have A Complaint:
If you have a problem during or before your holiday, please inform the relevant supplier (e.g. your hotelier, tour operator, agent etc…) who will do their best to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Office 1, 274 Hertford Road, London, N9 7HE giving your holiday reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative in written without delay. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in tour and this may affect your rights under this contract.
Please note Escorted Tours, Yacht, Gulet, Boat Tours in case of poor weather and/or sea conditions, this program is subject to change without notice.
We may also book accommodation, sightseeing tours, cruises, flights etc with third party suppliers specifically to meet your requirements. In these circumstances we act as agents only for the other supplier who have their own booking terms and conditions which are incorporated into these conditions and form part of our contract with you. We will supply a copy of such conditions to you on request. The fact that we act as agent for the supplier also significantly affects our Administration charges (see If You Wish To Make Changes After Booking above); Cancellation charges (see If You Cancel above); and our liability to you (see Our Liability To You).
8) Our Liability to You:
(1) In respect of Packages We promise that your Holiday arrangements will be made, performed or provided with reasonable skill and care.
(2) In respect of other arrangements We promise to use reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with these Booking Conditions. Our contractual obligations consist of using our reasonable skill and care in making your booking and arranging your accommodation/car hire/ flight, as well as using our reasonable skill and care in choosing our suppliers.
(3) In respect of Packages and other arrangements We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
The act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ’Force Majeure’ as defined above.
However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Health and Safety standards applicable to the elements of the holiday booked with us should meet the local regulations of your destination, however please note that these may not be the same as in the UK and may vary from destination to destination.
All tours descriptions are advised by us in good faith and every care is taken to ensure their accuracy. However, since we include so much detail and since the tours are prepared up to 12 months in advance, there may be occasions when an advertised facility or entertainment is not available during your own particular tour. Certain facilities e.g. swimming pools, require maintenance and sometimes have to be temporarily withdrawn from use for such work to be done. especially during the low season, where certain advertised schedules, entertainment or amenities are changed, cancelled or curtailed. Further, the operation of certain amenities and facilities may be subject to local licensing laws or religious holiday. Government or local authority restrictions may also dictate that a hotel or apartment limits certain facilities e.g. air-conditioning or water supply, in the cause of conservation. Should any of these examples occur (or any other incidents of a similar nature), Eco Turkey will not be liable for any loss or damages occurring as a result.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us; in this case, we are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the excursion operator. Clients bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel and that they undertake the tours, treks, or expeditions featured in our programme at their own volition. some of the excursions are subject to a minimum number of participants in order to operate, and the day of operation may change.
(5) Flight changes and cancellations
We sell a variety of travel related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Eco Turkey is acting as intermediary or a “Booking Agent” for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.) We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services. Airlines can change their timings, flight number, terminals or routing at any time.
Your contract with your Suppliers may allow them to cancel or amend bookings. If we are your Booking Agent, we will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply.
There may also be times when the airlines used differ from those published in the brochure. We have no control over flight changes and delays and standard airline policy applies in all cases. Therefore it is very important that you reconfirm your outward and return flight at least 24 hours before departure.
(6) Flight delays
These occur for any number of reasons, including air traffic control problems, inclement weather, security issues and airlines overbooking. Each airline has its own policy to deal with such events – most will provide accommodation if the delay is substantial. We have no control over flight delays and standard airline policy applies in all cases.
Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey to cover your trip in the event of a medical emergency, lost baggage, flight delays, cancellation of flights or if you need to cancel your trip. In addition it is recommended that EU Nationals hold an EHIC card for reciprocal health care provision within the EU. Online application is available from www.ehic.org.uk.
(8) Prompt assistance in resort:
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
(9) Passport, Visa and Immigration Requirements:
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
10) Your responsibility:
It is your responsibility to check in for both outward and return flights is at least 2 hours prior to the departure times shown on the travel documents. The company can accept no responsibility for clients who arrive late for the check in and miss their flight as a result, nor can we accept responsibility for any loss by you of your holiday/flight travel tickets, vouchers or coupons.
If you have booked flight only it is very important that you reconfirm your outward and return flight at least 24 hours before departure. The company can accept no responsibility for clients who fail to meet this requirement and as a result miss their return transfer/flight due to a time change or similar circumstances.
All clients undertake to behave with propriety and in such a manner as in no way to cause or be likely to cause damage, distress, danger or annoyance to other clients,
property and/or any third party. Please note that we reserve the right to terminate without notice the holiday arrangements of any client who, in our absolute discretion, behaves in a way which is disruptive and affects the enjoyment of other holidaymakers, or in a way which threatens to cause or does cause distress, annoyance, damage, or danger to Eco Turkey staff, customers or to our suppliers. In the event of such termination no compensation will be paid and the client will be liable for any costs incurred as a result of their behavior or of the termination of this contract. Airlines have the right to refuse to carry, at the absolute discretion of the captain, any passenger who they feel for whatever reason may be disruptive to fellow passengers or airline staff.
(11) Cabin Charter Tours, Gulet Cruises and Standard Cabin Yachts:
On a scheduled ‘Blue Cruise’, the yachts are different in size and range from 17 to 32 metres long. These yachts have different amounts of cabins from 4 to 12 depending on the length of the yacht. These yachts are southern Aegean constructed and are traditional Turkish wooden yachts known as gulets.
All Cabins are for two people. Cabins generally have double beds. We can not give any guarantee for twin or triple cabins.
Hotel or cruise comfort should not be expected on standard Blue Cruises. Most cabins have a private small bathroom with showers, enough space for your bags, and very few have wardrobes and power outlets. Size of cabins also vary on all boats, they are a comfortable size but may be smaller than expected. There are enough blankets, towels and pillows for two people. The toilets can either be house type or a special marine toilet with a pump.
Depending on the passenger capacity there is sufficient safety equipment on board including life jackets & lines, dingy boats and a life raft. These all meet international safety requirements.
OTHER IMPORTANT INFORMATION:
A. Data Protection
To ensure that your holiday runs smoothly, we need to supply your key information to specific suppliers involved in the organisation of your holiday. We may occasionally contact you to inform you of products and services from Gusto Cycling. Should you wish not to be kept up to date with this information, please contact us. You have the right to see any information we may hold relating to yourself.
B) Tours documents
These will be sent to you approximately 14 days before departure and may arrive by post or email.
C. Hotel Check In/Check Out
The standard international practice is to let rooms from mid afternoon on the day of arrival until mid morning of the day of departure. Occasionally when you arrive at your accommodation, you may have to wait a short while until your room is ready. Similarly, if you are leaving the destination on a flight later in the day, you may be required to check out of your hotel room earlier in the day. In some cases, you may be able to extend you stay in your room or have access to facilities at the accommodation to change and refresh yourself in, but we cannot guarantee this, and this should be arranged with the accommodation management.
Welcome to the ecoturkey.com website terms and conditions for use. At ecoturkey.com, our aim is to provide you with information about and access to holidays available in Turkey. Some of these holidays, we do sell them directly and some of them we do not sell directly, but we refer you directly to them – and you deal with them, this is our referral service. Eco Turkey has established relationships with a number of reputable third parties companies in order to be able to offer you brief information on their services and products which each in their own way contributes to the conservation of the environment, the preservation of local cultures and to the economies of the local people.
If you buy your holiday from other parties, your contract should you book a holiday will be with them and not with us. They will be fully liable for every aspect of the holiday and services that you buy, according to their own terms and conditions. Please read and be aware of fully with their terms and conditions before you buy any product.
The use of this website is subject to the following terms and conditions which you should read carefully. By using this website you agree to be legally bound by these terms and conditions may apply to the purchase of the different products and services and these can be found on the relevant providers’ web sites. Before purchasing any of the services or products, you will be referred to certain site pages containing details of the relevant product or service together with important legal or regulatory information, suc as the terms and conditions of purchase, and these should be read in conjunction with the site pages.
Liabilities for referral service
Because of the service we provide in this instance and how we provide it, it is important for you to understand the limitations of our liability, so we have detailed these above and by reading these and using the site you are agreeing to these limitations in full and you also are agreeing to accept the application of English law to govern matters ecoturkey.com and yourself.
Your holiday and services
For holidays, services and all the products where we have simply acted as a referrer, we do not act as an agent for operators and accommodation owners in the sense that we do not take your money on their behalf or act as go between in any issues relating to your holiday, services. Your contract will be with them and them only and they are fully liable for every aspect of their y product that you buy, according to their own terms and conditions. So we urge you to check these in full before you book. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties. Access to and use of this website is at the user’s own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. This website may contain links to other websites which are hosted and maintained by third parties. We have no control over the content or security of any such site. You link to such websites at your own risk, and we make no representations regarding the content of any such website. We cannot be liable for any loss or damage which may arise from the use of such third party websites.
Your holiday protection
We have also introduce products from overseas companies mostly in Turkey . As the bonding regulations are different in each country we strongly encourage you to enquire about how your money is protected directly with the company you are booking with, or take out personal travel insurance that covers the failure of the holiday provider. When booking hotels & accommodation it is usual to pay after the completion of your stay.
ecoturkey.com do not accept any liability for, or warrant the quality and standard of any of the holidays or services that you are sold by our providers. And specifically, ecoturkey.com is not liable for any injury and/or damage to persons or property occurring during or as a result of any holiday taken as a result of enquiries made through this website.
Holiday provider responsible practices
These holidays are provided by many hundreds of operators and accommodation owners around the world, whose product we vet by their ability to fulfil a set of criteria, developed by us in accordance with leading worldwide practices and using the experience of our own highly qualified personnel.
Again we do our best to ensure that all the holidays abide by the policies that these operators and accommodation owners claim to follow, but we are not able to guarantee they do at all times. If we are alerted to bad practice by any of our holiday providers we will immediately investigate the matter and take appropriate action in advising them to correct these or removing them from the site.
Information on the site
We also rely on information about their product as supplied by them to use on the site. We’re not able to assume responsibility for this information and we have to disclaim all liability in respect of such information, please check the information fully with the holiday provider. And please note that prices quoted are for guidance only.
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All recommendations by ecoturkey.com regarding tours, holidays, accommodation and services are intended for the purpose of information and guidance only. Whilst we may recommend some holidays for a specific purpose e.g. eco friendly tours, baby/child friendly products etc, none of the holidays, tours or accommodation is guaranteed as fully suitable for that purpose e.g. fully child safe or baby friendly, by ecoturkey.com.
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We are happy to receive any kind of your contributions to the web site included reviews of tours, holidays, accommodations, and destinations, articles, tips, photos, videos and general feedback comment. Please note that any photographs posted on any ecoturkey.com website may be downloaded and electronically altered by another user of that site. Whilst this is prohibited by the terms of ecoturkey.com’s copyright notice, contributors should be aware of this risk before submitting photographs for publication on the site.
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Access and changes to the website
We reserve the right to: Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice. We may also to change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions of use of this web site (and the web sites of the third party service providers referred to above) have been changed. If at any time you do not agree to any change to the terms and conditions then you must immediately stop using the website.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your registration details and/or your Personal Information.
By requesting information and inputting your details to request further information from the third party providers, you are agreeing to be bound by these terms and conditions and you are consenting to us collecting and storing certain personal data about you. This data will not be used other than in the normal course of our business. The data may be used to provide the service applied for and will be used by Eco Turkey to keep you informed of products and services which may be of interest to you unless you choose not to receive such information. If you subsequently decide that you do not wish to receive such information, all you need to do is contact us to let us know at ecoturkey.com
Intellectual property and rights to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our providers. You are permitted to use this material only as expressly authorised by us or our providers.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may download such material and content for reserence only onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
The terms and conditions of use of this website shall be governed by and construed in accordance with the laws of England and any dispute regarding this website shall be subject to the exclusive jurisdiction of the English courts.
If you need any further information please contact us. Email: email@example.com